Customer Success Specialist II

Responsibilities:

• Lead executive-level business reviews, translating performance data into strategic recommendations aligned with client goals.
• Develop and execute multi-year account plans to identify growth opportunities and mitigate risks, ensuring long-term partnership value.
• Drive contract renewal strategy, including pricing discussions and negotiation in partnership with finance and sales leadership.

Qualifications:

• Minimum 5+ years experience in customer success, account management, or business development with a proven track record of growth and retention.
• Demonstrated ability to influence and build relationships with executive-level stakeholders and manage a complex book of business.
• Proficiency in CRM systems like HubSpot and Microsoft Office tools, with strong analytical and problem-solving skills.

Benefits Overview:

• Eligible for medical, dental, and vision insurance, along with hospital plans and a 401(k) retirement plan with pre-tax and Roth options.
• Company-paid life, AD&D, short-term, and long-term disability insurance, plus health and dependent care spending accounts.
• Additional perks include transportation benefits, an employee assistance program, tuition assistance, and various time-off/leave options.