New Customer Success Manager

Role Overview:

• Serve as a named resource and partner for customer organizations, building trusting relationships.
• Act as point of contact for major incidents, managing expectations and communications.
• Monitor adoption trends and provide recommendations based on customer needs.

Qualifications:

• Minimum 4 years of related experience in Customer Success or Experience.
• Experience in IT systems consulting and implementation, preferably cloud services or identity management.
• Strong technical aptitude to learn customer use cases and architectural requirements.

Benefits:

• Generous PTO and holiday schedule.
• Parental leave and progressive healthcare options.
• Retirement programs and opportunity for education reimbursement.