Lead customers through their Ping Identity onboarding journey, ensuring successful deployment and value realization.
Plan, organize, and manage all phases of the deployment lifecycle to deliver on schedule and drive business outcomes.
Collaborate cross-functionally with sales, product, support, and customer stakeholders to exceed expectations and manage project risks.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company is headquartered in Denver, serves more than half of the Fortune 100, and fosters an inclusive culture that champions individuality and digital freedom.
Manage up to 30 accounts, building strong customer relationships from pre-sales through deployment.
Define success plans, guide implementation, deliver Executive Business Reviews, and track health in Gainsight.
Serve as a customer advocate, collaborating with Engineering, Product, Support, and Sales to drive adoption and retention.
ServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Own onboarding end-to-end for new public sector customers, from kickoff through enrollment of officials and staff.
Drive adoption and retention by monitoring account health, running QBRs, and presenting to executives.
Grow accounts by spotting expansion opportunities and building business cases for additional protection tiers.
VanishID is the external identity security company that stops AI-powered attacks using exposed identity information from the open and dark web. We are a growing, remote-first startup where you'll feel the impact of your work every day and have an open runway for growth.
Manage a portfolio of enterprise customers throughout their post-sales journey as the primary technical point of contact.
Drive product adoption, customer satisfaction, and successful renewals while identifying growth opportunities.
Collaborate with Sales, Support, Product, and R&D teams to resolve issues and capture customer feedback.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a culture rooted in humility, curiosity, and collaboration.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Participate in client onboarding sessions and shape onboarding materials.
Conduct periodic outreach and guide clients through their security posture.
Serve as the dedicated case manager for identity theft incidents and resolve them end-to-end.
BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Provide proactive technical recommendations, architectural reviews, and best practices for Ping Identity solutions.
Own the technical trajectory of assigned accounts, ensuring customers achieve value from their investments.
Leverage AI tools and advocate for customer needs to drive long-term operational success.
Ping Identity provides an intelligent cloud identity platform that enables secure, seamless digital experiences. The company serves more than half of the Fortune 100 and fosters an inclusive culture that champions individuality and digital freedom.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Drive customer success by identifying opportunities and optimizing campaign deployment.
Guide new customers through implementation and adoption to maximize feature usage.
Manage relationships, monitor health metrics, and identify upsell opportunities.
Two Six Technologies builds innovative products to solve complex global challenges. The company fosters a collaborative culture emphasizing trust and teamwork.
Recruit and lead an Americas Customer Success team to improve customer experience and grow customer value.
Create scalable engagement models and develop CSM playbooks for the customer journey.
Analyze customer data and collaborate with sales, support, and product teams to drive success and reduce churn.
Sophos is a cybersecurity company that protects businesses from cyber threats. It is a remote-first company committed to building a diverse and inclusive workplace.
Act as a trusted advisor and primary point of contact for assigned clients, driving adoption and measurable business outcomes.
Develop and maintain client success plans, track usage and value metrics, and lead business reviews to ensure renewal and expansion readiness.
Proactively monitor client health, manage escalations, and orchestrate cross-functional teams to deliver a seamless client experience.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and offers award-winning software with a focus on innovation and scalability.
Cultivate strong customer relationships and serve as a trusted advisor in their PowerSchool journey.
Drive product adoption and value through tailored Success Plans and regular executive business reviews.
Collaborate with internal teams to mitigate risk, forecast health, and support renewals and growth.
PowerSchool powers education for students around the world as the global leader in cloud-based K-12 software, supporting the full education ecosystem. The company is mission-driven and focused on transforming K-12 education with a collaborative, inclusive culture.
Drive customer success across a portfolio of SMB customers, focusing on adoption, engagement, retention, and growth.
Lead customer engagement through direct interactions and scalable programs like webinars and office hours.
Partner with stakeholders and cross-functional teams to resolve challenges and ensure a seamless customer experience.
Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Act as the first responder and security subject matter expert on customer and prospect calls.
Partner with Sales, Solutions, and Deal Desk to handle security requests and accelerate deal cycles.
Build and manage customer-facing security documentation and lead responses to security questionnaires.
Mimica is an AI-powered process intelligence platform that analyzes workflows and generates AI agents to automate tasks, helping enterprises reclaim time. The company has raised $26 million in Series B financing, is backed by Khosla Ventures, and employs a remote-first team distributed across 16+ countries.
Manage multiple customer accounts to ensure satisfaction and retention.
Coordinate with internal teams to deliver projects and exceptional customer experiences.
Consult on product and industry topics and drive sales of added functionality.
Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.
Onboard and manage UpGuard customers to ensure they effectively use the platform to meet their goals.
Provide resources including success plans, training sessions, and regular check-in calls.
Translate customer requirements from risk management frameworks into tailored solutions on UpGuard.
UpGuard is redefining cyber risk management with its AI-driven CRPM platform, helping organizations manage their attack surface. The company has raised $75M Series C, scales to process 100 billion risk signals daily, and fosters a culture of autonomy and remote work.
Own client relationships from onboarding through growth for US accounting firms building remote finance teams.
Lead onboarding calls, proactive check-ins, and reviews to turn first impressions into lasting partnerships.
Build playbooks, templates, and workflows to make great service repeatable and spot risks early.
Cloud Accountant Staffing helps US accounting firms and businesses build remote finance teams. The culture emphasizes documented processes, security, collaboration, and long-term professional growth.
Own day-to-day engagement and success plans for Trulioo's largest customers across payments, crypto, and financial services.
Lead high-stakes customer engagements, resolve escalations, and drive adoption of Trulioo's full product suite to achieve high NPS.
Leverage AI and data analysis to identify upsell opportunities, streamline workflows, and mentor the customer success team.
Trulioo is a global leader in digital identity verification, enabling businesses to onboard customers, reduce costs, and fight fraud by verifying over 5 billion people and 700 million business entities across 195 countries. Headquartered in Vancouver with offices in San Diego and Dublin, Trulioo is a people-first company recognized as a BC Top Employer, fostering a collaborative and inclusive culture.