Senior Director, Provider Experience Operations
Benefits
18w maternity
16w paternity
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Key Responsibilities:
- Define and drive provider experience strategy across Spring Health and Alma networks.
- Identify moments that matter in the provider journey and remove friction.
- Lead provider support operations and enablement programs.
What Success Looks Like:
- Improve provider satisfaction and retention rates.
- Help providers build thriving practices.
- Drive fast adoption of new products and workflows.
Qualifications:
- 10+ years in healthcare or provider operations.
- Proven success in building retention and engagement programs.
- Strong cross-functional influence and analytical skills.
Compensation and Benefits:
- Target base salary range: $187,400 - $224,500 per year.
- Includes equity, health benefits, 401(k) match, and parental leave.
Spring Health
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The company is AI-native, serving over 170 million people worldwide through leading employers and health plans, with a culture focused on technology, humanity, and collaborative team growth.