Manage and strengthen relationships with printer production partners to ensure smooth operational delivery.
Coordinate production timelines, resolve challenges, and optimize workflows across teams.
Drive continuous improvement and scalability through analytical thinking and cross-functional collaboration.
The partner company manages production partnerships and operational workflows for a global network. They have a remote-first culture with a collaborative international team, emphasizing diversity and growth.
Provide accurate quotes and validate production timelines for apparel and promotional product orders.
Coordinate with internal teams, printers, and suppliers to ensure pricing, inventory, and delivery are aligned.
Own quoting and timeline tickets from assignment to resolution while meeting SLA and quality standards.
Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, campus groups, and corporate clients source and print customized products. We are a team that values long-term contributions and offers a potential growth path into senior associate, team lead, and manager roles.
Lead a seasonal team of 30 Print Quality Resolution Assistants and 2 Specialists, ensuring premium customer experience and high print quality standards.
Manage real-time phone queues, adjust staffing to meet service levels, and partner with Workforce and Print Quality teams on policy and training.
Monitor team case data in Salesforce, surface trends to leadership, and provide regular performance updates on quality metrics and CSAT.
Minted operates a marketplace empowering independent artists to sell and scale their work, connecting them with a global audience. The company is headquartered in San Francisco, employs over 350 full-time employees plus seasonal workers, and has raised over $300M from top-tier investors.
Generate apparel and promotional product quotes using internal tools, validating inputs like quantity, artwork, garment, print method, delivery location, and licensing.
Evaluate production feasibility, manage timelines, coordinate with suppliers and printers, and own ticketing systems from assignment to resolution.
Contribute to process improvement by documenting workflows, suggesting automation, and identifying recurring issues.
Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, campus groups, and corporate clients source and print customized products. The company generates millions in revenue and fosters a culture of long-term contribution with benefits like a 2-month paid sabbatical for eligible employees.
Oversee all direct mail production including print, materials sourcing, proofing, and collaboration with internal teams and external partners.
Ensure timely delivery of materials, adherence to project specifications, and seamless execution of direct mail campaigns.
Manage budgets, negotiate vendor contracts, and analyze campaign data to drive continuous improvement.
The company operates within core values and principles for direct mail production and marketing campaigns. It is a full-time, remote organization with a focus on leveraging spends and fostering cross-team collaboration.