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Key Responsibilities:
- Manage and oversee all incoming payment disputes and chargebacks, building persuasive evidence packages to maximize win rates.
- Ensure timely submission and compliance with processor deadlines, maintaining complete documentation for every case.
- Lead the disputes team, assign workloads, monitor productivity, and foster a culture of accountability.
Qualifications:
- 3+ years of experience managing chargebacks, disputes, or payment risk, with strong knowledge of Visa, Mastercard, and Amex regulations.
- Previous leadership experience and proficiency with Google Workspace, spreadsheets, and reporting tools.
- Exceptional analytical, written communication, and organizational skills.
What We Offer:
- Fully remote position with full-time employment and a collaborative, high-performance culture.
- Opportunities for professional growth, leadership development, and measurable impact on company financial health.
- Work alongside a team passionate about innovation, excellence, and continuous improvement.
Circle of Greatness
Circle of Greatness helps entrepreneurs and business leaders scale through coaching, events, sales systems, AI, and marketing strategies. The company fosters a collaborative, high-performance culture focused on excellence, integrity, and accountability.