Manage disputes and chargebacks operations to drive cardholder satisfaction and operational excellence.
Oversee BPO vendor relationships, performance metrics, and scalable process improvements.
Analyze data, implement technology, and ensure regulatory compliance across Reg E and payment network rules.
Marqeta is a modern card issuing platform that enables companies to build customized payment solutions. They embrace a Flex First culture with remote work options and offer competitive benefits.
Manage payment disputes and chargeback cases from initial notification through resolution, including preparing evidence packages for payment processors.
Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
Investigate failed payments, duplicate charges, subscription billing issues, and refund requests, and recommend process improvements to reduce chargebacks.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are an early-stage company that moves quickly, operates with limited layers, and expects high ownership from every team member.
Own the full payments operations lifecycle including merchant onboarding, underwriting, transaction monitoring, dispute management, and escalations.
Build reporting infrastructure and dashboards to make operational metrics visible to leadership and drive data-informed decisions.
Design and refine underwriting and monitoring strategies while leading the transition from manual to AI-assisted decisioning.
Tekmetric provides cloud-based software that helps auto repair shops streamline operations, grow, and serve customers better. Founded in 2017 and headquartered in Houston, the company has grown into a leading industry solution with a culture built on transparency, integrity, innovation, and a service-first mindset.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.