XLG Programme Manager
Remote regions
UKBenefits
5w PTO
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Role Responsibilities:
- Own a portfolio of customer accounts, guiding them to high-impact, operational use cases.
- Develop and maintain a clear view of delivered value to support a growth-led renewal approach.
- Proactively manage account health, identify risks, and ensure accounts stay on track.
Key Requirements:
- Experience in Customer Success, Account Management, or a similar XLG role.
- Ability to confidently manage multiple accounts and build credible relationships quickly.
- Highly organized, commercially aware, with a track record of following through on commitments.
Company Culture & Benefits:
- Operates with core values of trust, responsible ownership, and a passion for growth and progress.
- Offers flexible working, health & wellness budgets, learning budgets, and enhanced family leave.
- Provides opportunities to share in company success through options and a supportive, dog-friendly office environment for London-based employees.
Chattermill
Chattermill provides a Customer Experience Intelligence platform that uses AI to help large brands analyze customer feedback and improve their customer experience. It is a growing SaaS company with a collaborative, high-trust, and ambitious culture focused on shared success.