Job Description
In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to answer questions, troubleshoot and resolve issues via live chat, email and occasional phone calls. Our Technical Support team works in shifts to provide 24/7 support to our merchants. This role will be a PST shift and hours will be from 8am-5pm PST or 9am-6pm PST with an unpaid lunch.
You will use your technical expertise and customer service skills to resolve questions and issues for our online merchants. Collaborate with teammates in our swarm support model to resolve issues in a timely manner and contribute to achieving individual, team, and company goals. You should be proficient with a ticketing technology platform, resourceful, and have a passion for problem solving. You should also have a sense of urgency and ability to prioritize issues based on severity.
About Recharge Payments
Recharge is simplifying retention and growth for innovative ecommerce brands by empowering brands to easily set up and manage subscriptions.