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About the Role:
- The Product Specialist team translates user signals into structured improvements to enhance platform quality.
- You equip user-facing teams to provide a seamless experience and drive user-centric enhancements.
Key Responsibilities:
- Use platform expertise to advocate for users and influence roadmaps.
- Work with Product and Engineering to define workflows for new feature launch readiness.
- Own projects to improve operational processes and tools.
Qualifications:
- 3+ years experience in customer success, technical support, or client services.
- Demonstrated ability to drive client-benefitting projects.
- Strong written and verbal communication skills in English.
Coursera
Coursera is an online learning platform that partners with universities and organizations to offer courses, degrees, and certificates. The company values internal mobility and growth, with a globally distributed team that emphasizes collaboration and flexibility.