Service Operations Scheduler
Remote regions
PhilippinesBenefits
Unlimited PTO
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Strategic & Tactical:
- Coordinate, schedule, and confirm customer site visits for Field Service Technicians.
- Serve as the primary scheduling liaison for customers, maintaining proactive, timely, and empathetic communication.
- Optimize technician routes and daily workloads to increase efficiency and minimize travel time and cost.
Qualifications:
- Minimum 2 years of experience in a customer, tech, or sales support role preferred.
- Customer service mindset with attention to detail and problem-solving skills.
- Strong enterprise software skills (G Suite, Salesforce).
Success Defined:
- Time to Schedule (SLA Adherence).
- FST Utilization & Schedule Efficiency.
- Customer Experience (CSAT for Scheduled Visits).
Palmetto
Palmetto is a leading clean tech company with a mission to accelerate the transition to a clean energy future. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.