Source Job

• Monitor system performance and resolve service issues through remote troubleshooting.
• Identify root causes and execute effective troubleshooting steps.
• Communicate clearly with homeowners to explain issues and guide them through troubleshooting.

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.

• Support technicians in the field.
• Track job completion and send updates to customers.
• Help ensure a five-star customer experience.

We are a U.S.-based mobile service company scaling across states. We are building a lean, high-performing remote team from the Philippines to help us grow and are a remote-first company.

• Manage and coordinate service calls, support field technicians.
• Ensure smooth communication and timely service delivery.
• Maintain strong client relationships and meeting SLAs.

Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

• Send outbound text messages to warm homeowner leads using approved scripts.
• Call homeowners as soon as they respond to secure and confirm appointments.
• Accurately log activity, appointment outcomes, and customer details in the tracker.

• Schedule and dispatch technicians to service calls based on priority, location, and availability.
• Monitor job progress and ensure timely completion of assigned tasks.
• Communicate with technicians in real-time to provide updates, directions, and support.

The company provides job posting services. Their culture is not mentioned in the job description.

• Own support performance across service level and customer satisfaction.
• Partner with Product and Operations to reduce contact drivers.
• Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.

Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.