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Responsibilities:
- Consistently practices Patients First philosophy.
- Responds to questions and concerns.
- Maintains patient confidentiality per HIPAA regulations.
Communication and Collaboration:
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Provides professional and constructive environment for communication across units/departments.
- Communicates customer satisfaction issues to appropriate individuals.
Technology:
- Utilizes multiple online order retrieval systems to verify or print the patients order.
- Verifies insurance eligibility and benefit levels through the use of online tools.
- Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
Northwestern Medicine
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace, setting it apart as a leader in the healthcare industry. As an integral part of the team, you'll have the opportunity to join our quest for better health care, with competitive benefits from tuition reimbursement and loan forgiveness to 401(k) matching.