Patient Appointing Services (PAS) Clerk Lead

About the Role:

• You'll maintain accuracy and consistency of patient scheduling for military beneficiaries.
• This remote position combines appointments, quality assurance, and coaching.
• You'll work Monday-Friday within Central Time hours, excluding federal holidays.

Key Responsibilities:

• Coordinate primary and specialty care appointments, update demographics, and correct errors.
• Review interactions for compliance and lead coaching sessions to improve quality.
• Document findings, track trends, and recommend process improvements to leadership.

Qualifications:

• High school diploma and 1+ year healthcare administrative experience.
• Proficiency in Microsoft 365 and strong customer service skills.
• Preferred: 2+ years call center and leadership experience with relevant software.

Benefits:

• Comprehensive package including medical, dental, vision, life insurance, and 401(k).
• Paid time off and annual bonus.
• Health & Welfare benefit up to $5.09 per hour under SCA.