Director, Member Experience (Process Improvement)

Key Responsibilities:

• Develop, implement, and monitor enterprise strategies to improve member satisfaction, engagement, retention, and growth across Medicaid lines of business.
• Identify and drive process improvements that enhance the end-to-end member and provider experience, addressing pain points across pharmacy, provider relations, networks, and other critical touchpoints.
• Partner with health plan and executive leadership to identify, prioritize, and implement initiatives that support membership retention and align with strategic objectives.

Qualifications:

• Bachelor's degree in a health-related discipline or equivalent professional experience.
• At least 7 years of experience in Medicaid Managed Care, particularly within sales, outreach, member engagement, or related functions.
• Strong expertise in process improvement, including Six Sigma methodologies and the ability to translate operational challenges into scalable solutions.

Compensation and Work Arrangement:

• Competitive annual compensation ranging from $96,325 to $208,705, depending on geographic location, experience, education, and skill level.
• Full-time, fully remote work arrangement within the United States.
• High-visibility leadership role with extensive cross-functional and executive-level collaboration.