Head of Customer Experience
Benefits
4w PTO
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Key Responsibilities:
- Lead customer experience strategy to drive satisfaction, retention, and repeat revenue.
- Manage and develop a customer-facing team, building scalable processes.
Operations and Technology:
- Optimize service channels and implement automation to improve efficiency.
- Develop standardized workflows and a centralized knowledge base.
Growth and Loyalty:
- Drive membership, class-pack, and loyalty program performance.
- Analyze customer data and feedback to identify improvement opportunities.
Benefits and Culture:
- Enjoy remote work, flexible hours, and paid wellness days.
- Be part of a purpose-driven, fast-growing wellness startup.
Confidential Company
A fast-growing wellness business that helps people connect, recharge, and experience well-being through community-driven activities. It is an expanding startup with a purpose-driven culture that values care, adaptability, accountability, and happiness.