Director of RCM Analytics & Client Success

Client Ownership & Performance Accountability:

• Ensure workflows, automations, authorizations, reporting, and system configurations are aligned prior to and after go-live.
• Actively monitor AR aging, denials, authorization timeliness, claim submission lag, payer trends, utilization, and workflow metrics.
• Lead root cause analyses when performance gaps emerge and implement operational, workflow, or system-level solutions that produce measurable improvements.

Front of House Operations Oversight:

• Oversee and ensure consistent execution of front-of-house revenue cycle processes across all supported clients and teams.
• Ensure clients maintain 100% payer enrollment completion, both initially and through ongoing quarterly reviews to maintain active electronic billing capabilities.
• Ensure insurance card images are uploaded and patient intake documentation is completed accurately prior to or at the time of service.

Analytics, BI & System Optimization:

• Own performance reporting and visibility across accounts.
• Build and maintain dashboards, KPI frameworks, forecasting models, and predictive indicators that strengthen leadership insight and operational precision.
• Configure sites and BI environments to maximize automation, reporting accuracy, and workflow efficiency.