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Leadership & Team Management:
- Provide day-to-day direction to the COTS application support team, ensuring technical excellence and operational discipline.
- Serve as the technical escalation point and conduct performance reviews to foster continuous improvement.
Technical Support & Troubleshooting:
- Review Change Requests before submission to the Change Control Board and oversee application upgrades and patches.
- Coordinate with client leads on backlog prioritization and maintain high customer satisfaction.
Compliance & Security:
- Ensure adherence to federal regulations, cybersecurity policies, and privacy standards through regular audits and risk assessments.
- Collaborate with cybersecurity teams to manage vulnerabilities and maintain secure IT infrastructure.
DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, supporting public sector agencies and commercial enterprises globally with managed IT services. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient solutions and values a diverse, prosperous culture shaped by five core values.