Network Customer Support Engineer

Role Outcome:

• Own the customer experience of our Network and collaborate with Network Operations to resolve incidents.
• Deliver high-quality technical support as a liaison between Engineering, Network Operations, and customers.
• Build the foundation for a scalable operations support function with defined metrics and automation.

Immediate Areas of Focus:

• Identify emerging issues and work with engineering and manufacturing teams for resolution.
• Manage high-impact support cases and ensure clear, confident communication during incidents.
• Develop tools and dashboards to allow targeted resolution of customer questions.

Qualifications:

• Must speak fluent Mandarin.
• Strong technical background in GPS/GNSS, precise localization, or related domains.
• Experience operating or supporting distributed infrastructure and conducting incident response.