Source Job

• First-line support handling customer and internal user requests via chat, email, and phone in English.
• Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by performing diagnostics and escalating to higher support levels.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.

• Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
• Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
• Participate in a 24x7 on-call rotational support model for enterprise production incidents.

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.

• Handle user inquiries across multiple channels including email and future online chats.
• Investigate incidents thoroughly to identify root causes and provide accurate solutions.
• Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.

Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.

• Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
• Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
• Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.

Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.

• Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
• Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
• Handle product returns and logistics while analyzing user feedback to improve support processes.

This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.

• Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
• Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
• Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.

Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.

• Triage and resolve customer requests via Zendesk and internal tools.
• Investigate time-sensitive issues using data to confirm root cause before escalating.
• Build deep working knowledge of Focal's systems to diagnose issues independently.

Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Manage the AMER Technical Support Engineering team and own the L2/L3 escalation boundary.
• Develop the team through coaching, career frameworks, and skill gap identification.
• Drive tooling and automation improvements including AI-assisted workflows.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are a venture-backed company serving Fortune 500 enterprises, with a culture that values customer obsession, intentional action, and trust.

• Coordinate incident response for critical production issues, ensuring clear communication and timely resolution.
• Act as a central point of contact during incidents, driving alignment across engineering, product, and operations.
• Facilitate post-incident reviews, analyze trends, and implement process improvements to prevent recurrence.

The company focuses on operational resilience and incident management for technology systems. It is a technology-driven organization with a collaborative culture emphasizing teamwork and continuous improvement.

• Drive critical production issues to timely resolutions with strong communication and leadership.
• Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
• Analyze incident data and trends to identify improvements and reduce impact over time.

Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.

• Be the point of contact for technical platform issues and provide timely support.
• Prepare respondents and facilitate scheduled interviews with troubleshooting.
• Document issues and collaborate with product and engineering teams.

M3 is the global leader in digital solutions in healthcare, serving sectors like healthcare, life sciences, and pharmaceuticals. With over 1 billion dollars in annual revenue and over 15 years of 20%+ growth, the company has a large global team and a collaborative culture.

• Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
• Use AI tools to work cases faster while verifying output and maintaining ownership.
• Document cases thoroughly and contribute to the knowledge base using KCS practices.

Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.

• Serve as the first point of contact for brokers and policyholders, answering inquiries via live chat, email, and occasionally phone.
• Educate customers about Coalition's products, including the online broker platform and cybersecurity platform for policyholders.
• Collaborate cross-functionally with sales, security, insurance, and claims teams to route and resolve customer issues efficiently.

Coalition is the world's first provider of active insurance, preventing digital risks before they occur. Founded in 2017, the company combines comprehensive insurance coverage with innovative cybersecurity tools and has a remote-first, inclusive culture.

• Respond to customer inquiries via live chat and troubleshoot technical platform issues from initial contact through resolution.
• Become an expert in Triple Whale's platform and the broader ecommerce ecosystem, advising customers on best practices.
• Partner with Product, Engineering, and Customer Success to improve customer experience and drive product enhancements.

Triple Whale is an AI operating system built for modern ecommerce that helps brands see what's working and take action. With over 60,000 brands like Pressed Juicery and OUAI, they turn complex data into profit-growing actions.

• Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
• Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
• Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.

Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.

• Debug complex device issues end-to-end, combining hardware behavior, firmware logs, and service-side signals to identify root cause.
• Perform hardware and firmware diagnostics using device logs, serial output, and vehicle data like CAN/J1939 and OBD-II.
• Lead incident response and root cause analyses, coordinating with cross-functional teams to drive permanent fixes.

Motive provides tools for physical operations to enhance safety, productivity, and profitability. Serving nearly 100,000 customers across various industries, the company fosters a diverse and inclusive workplace.

• Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
• Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
• Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.

Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.

• Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
• Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
• Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.

Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.

• You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
• You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
• You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.