Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Install Tenna product trackers on mid-sized vehicles and heavy equipment.
Test trackers and equipment after installations to ensure performance and compliance with specifications.
Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
Tenna provides innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. The Tenna Team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.
Define and deliver the technical roadmap for a multi-phase hardware platform system, owning it end-to-end.
Preemptively identify technical risks, drive incident resolution, and build tooling to improve system reliability.
Raise the bar through code reviews, design reviews, mentorship, and ensure reliable deployments at scale.
Hudl provides software and hardware solutions for sports teams to capture video, analyze data, and share highlights. With over 10,000 smart cameras deployed worldwide, they are recognized as one of Newsweek’s Top 100 Global Most Loved Workplaces, fostering a supportive and collaborative culture.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Resolve complex customer cases through deep technical and root cause analysis.
Perform troubleshooting across application, database, and infrastructure layers.
Deliver remote, high-quality support and maintain clear communication with global customers.
Rimini Street is a global provider of mission-critical enterprise software support, managed services, and AI ERP solutions. The company has over 2,000 team members in 23 countries and is known for its Four Cs culture of company, colleagues, clients, and community.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Provide advanced technical support and oversight for clinical applications, integrated medical devices, and third-party systems.
Lead complex troubleshooting, root cause analysis, and system maintenance while mentoring other engineers.
Collaborate with clinical teams and vendors to ensure reliable, secure, and compliant systems supporting patient care.
The Information Technology Group (ITG) develops, implements, and maintains technology-based services enabling OHSU to manage information for its missions. OHSU is Oregon's only public academic health center, and as Portland's largest employer, it offers opportunities to learn and advance across a system of hospitals and clinics.
Lead installation, commissioning, startup, and validation activities for modular data center deployments across domestic and international environments.
Lead troubleshooting and root cause analysis efforts across electrical, mechanical, controls/BAS, networking, and monitoring systems.
Partner directly with Engineering, Manufacturing, Supply Chain, Deployment Leadership, and Customer Operations teams to drive successful deployment execution.
Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory. With nearly half a billion dollars in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and BlackRock.
Investigating customer-reported issues and reproducing bugs.
Testing newly released product changes and validating bug fixes.
Writing and improving knowledge base articles and customer help documentation.
They are a fast-moving software company operating and improving SaaS products used by real customers worldwide. They value product quality, operational excellence, customer experience, and speed of execution, and offer an entrepreneurial environment where people are trusted to think independently and solve problems.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Lead the investigation and resolution of complex infrastructure, networking, and platform-related incidents.
Provide technical leadership for Kubernetes platform operations and supporting infrastructure services.
Mentor and support AI Infrastructure & Platform Operations Engineers, sharing technical knowledge through documentation and training.
Mirantis helps organizations ship code faster on public and private clouds, providing a public cloud experience on any infrastructure from the data center to the edge. The company serves many of the world's leading enterprises, including Adobe, DocuSign, Liberty Mutual, and PayPal, and is a leader in container management.
Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.
Lead Flock's Security Incident Response Team (PSIRT) as the single point of accountability for all externally-reported and internally-discovered vulnerabilities.
Own the CNA, CVD program, and drive fixes across Hardware, Firmware, SRE, Mobile, ML, Legal, and more.
Set SLAs, metrics, playbooks, and public security advisories, reducing risk for devices and customers.
Flock builds technology that reduces crime and protects privacy, partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact.
Provide technical assistance and programming support to dealers for resolving vehicle repair issues.
Analyze VOC data to implement corrective actions and prevent wrong diagnosis reoccurrence.
Develop training modules and conduct dealer visits to improve service quality and Fix It Right first-time processes.
MSX International partners with leading automotive companies to enhance retail strategies and streamline operations. With over 25 years of experience, they are a trusted partner helping OEMs improve dealer performance and consumer engagement.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.