Provide business partnership support for Major Area VPs/AVPs  and assist with managing business performance and attainment of key scorecard metrics, including GRR (Gross Retention Rate), NRR (Net Retention Rate) and Product Adoption. You will create and manage KPIs and scorecards for all individuals within the major area, including setting relevant targets down the IC levels  and providing data and insights into the key trends related to GRR, NRR and adoption. Help determine get-well plans and program manage activities mitigating low adoption and at-risk customers.

The Program Analyst will provide SME level technical and programmatic support to the TRIDENT II Life Extension 2 (D5LE2) Development Program within Missile Branch, Strategic Systems Programs. They will support headquarters level requirements development. This is a part time position, less than 30 hrs per week.

Drive strategic initiatives, planning, and execution within one of Upwork’s key business units. Work closely with senior leadership to optimize operations, ensure cross-functional alignment, and support high-quality decision-making through analytics and strategic planning. Manage core operational processes, improve efficiency, track priorities, and drive critical business initiatives — ultimately helping scale and evolve how we operate.

We are seeking a strategic and detail-oriented Customer Success Portfolio Manager to lead the development, maintenance, and optimization of the Customer Success Portfolio across the Professional Services, Customer Success, and Support departments. The role involves developing service offerings, auditing existing portfolio items, collaborating with stakeholders, creating metrics and KPIs, and staying updated on industry trends.