Monitor social media feeds and respond to public inquiries using guidelines and pre-approved messaging.
Recognize and escalate potential security or safety concerns to appropriate teams.
Stay informed about trends and online culture to manage interactions effectively.
ModSquad has been reinventing the Customer Experience Services industry since 2007, providing customer support, content moderation, trust and safety, community management, and social media services to top brands like Spotify and VSCO. We're a remote-first company supporting over 50 languages in over 90 countries, with a culture that values flexibility and working with great people on cool projects.
Own end-to-end onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to achieve strong ROI within 60-90 days.
Act as an escalation point and consistently exceed onboarding health targets, contributing to the ongoing iteration of the customer journey.
Develop deep expertise in the product, marketing technology, and cross-channel strategies, while mentoring team members and collaborating with sales and product to create a seamless onboarding experience.
Postscript is an AI messaging platform trusted by 20,000+ Shopify brands, offering SMS marketing and revenue-driving AI features. The company is fully remote since 2018, backed by Greylock and Y Combinator, and values a fun, passionate, and high-growth startup culture.