This role is to manage and grow our online community. Fostering a positive and engaging environment, ensuring prompt and professional customer service, and maintaining strong community relationships. The ideal candidate is highly organized, proactive, and an excellent communicator, with a strong background in customer service and community management.
Be the frontline point of contact for customer support, handling emails, chats and calls from our customers. Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services. Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver. Collaborating with the team to troubleshoot problems. Championing the customer perspective.