Deliver an exceptional customer experience using multiple communication channels. Respond to customer inquiries and complaints competently and courteously. Research and resolve complex customer issues and complete required documentation. Provide information and guidance to clients and escalate issues as needed.
Job listings
$64,300–$80,400
USD/year
Manage support operations for Dr. Marty Pets, ensuring high-quality agent performance, up-to-date documentation, and smooth escalation handling to maintain exceptional CSAT and operational excellence. Lead development of DMP support QA systems and documentation updates. Monitor call drivers and recurring support themes, and surface product issues to internal teams.