Help customers through live support (chats, instant messengers and emails, possible hotline). Handle customer inquiries appropriately and provide a high level of service. Be ready to work at night shifts and interact with other departments to resolve issues.
As a Part-Time Customer Engagement Specialist, you will focus on enterprise end learners, ensuring they activate their accounts and achieve their English goals. You will engage with learners through calls, emails, and SMS to encourage product activation and sustained usage. This role involves monitoring learner progress, collaborating with Customer Success Managers, and developing engagement materials. User support and guidance to navigate the Speak platform is also a key responsibility.