Risk Inc

The Customer Support Quality Control Specialist will oversee the performance of the customer support team, ensuring high service quality and continuous improvement. Responsibilities include supervising the team, training operators, analyzing customer requests, and contributing to operational process improvements.

Manage branded TikTok accounts by developing strategies, planning content, and posting. You will track trends and produce engaging, relevant content. Candidate must have knowledge of TikTok algorithms, strong analytical and strategic thinking and ability to coordinate promo/content teams.

Develop and execute programmatic advertising campaigns for clients in the betting and gambling industry; Monitor and optimize campaigns to meet goals and KPIs; Analyze campaign performance data and provide regular reporting; Work with creative teams to develop ad creative and landing pages; Stay up-to-date with industry trends and changes in programmatic advertising technology.

Ensure the reliability, scalability, and performance of our systems. You will monitor infrastructure, troubleshoot issues, implement automation, and collaborate with development teams to maintain smooth production environments.

Collaborate with legal, marketing, finance, and other departments. Perform KYC checks for new and existing customers, including identity verification, risk assessment, and PEP/sanctions screening. Conduct onboarding of legal entities to financial institutions. Review and assess documentation for individual and business clients in line with AML regulations and internal policies. Stay updated on AML laws, regulatory changes, and industry best practices. Assist with internal and external regulatory requests.

Prepare, launch, and update advertising materials on DSP platforms and through contractors by setting up, optimizing, and scaling programmatic campaigns in line with brand goals. Monitor the correctness of campaign launch in tracking systems and on websites. Maintain internal reporting on campaigns by filling out report templates, monitoring deadlines, recording key changes and results. Test new approaches, formats, and audiences with the support of seniors.

Build and develop the influencer marketing team within the affiliate department. Search for and onboard new influencer partners, closing deals under RevShare, Hybrid, and CPA models, including a fixed fee component (but not purely fixed deals).

We are looking for a SOC Specialist with a strong understanding of security operations and experience in monitoring and responding to security incidents. In this role, you will analyze security alerts, investigate potential threats, ensure proper incident handling, and collaborate with IT and security teams to maintain a secure environment and protect company assets.

Learn all necessary information provided for the role and assist customers through live support (chats, messengers, emails, and possibly phone calls). Handle customer inquiries appropriately and provide a high level of service. Collaborate with other departments to resolve issues, working on a 2 days on/2 days off schedule with varying shift times.

We are looking for a CRM Content TL to join our team to create and execute CRM content strategies across email, push, SMS, and in-app. You will also optimize content using performance metrics. You will lead and manage a team of copywriters (hiring, tasks, quality control).