Handle calls from new customer prospects via phone, video, and email to introduce the Advice Center and match customers with appropriate advisors.
Guide customers through the Transamerica experience by gathering information and creating customer profiles to identify needs.
Schedule appointments with advisors for routine requests and facilitate communication with the advisor team.
Transamerica is a financial services company offering insurance, retirement, and investment solutions. It employs nearly 7,000 people and fosters a culture that values hard work, diversity, and work-life balance.
Evaluate conversations between users and AI voice agents by listening to recorded interactions.
Rate each AI agent turn on two 1-5 scales: content quality and prosody naturalness.
Provide clear, specific written justifications for each rating given.
Welo Data provides AI services, specializing in data evaluation and human feedback for AI systems. They are an established company with a global community of freelancers and a focus on remote, collaborative work.
Listen carefully to recorded conversations between a person and an AI voice agent.
Rate each agent turn on two 1–5 scales: Content (helpfulness/relevance) and Prosody (naturalness/expressiveness).
Write short, specific justifications for each score given.
Welo Data provides AI services, specializing in evaluating and improving AI voice agents through detailed audio rating. As a growing community of freelancers, they emphasize attention to detail and clear communication for project-based work.