Provide remote assistance to customers with their technical issues & queries. Maintain personal assigned incident queues, keeping customers updated regularly. Keep incident backlog and aged calls within defined ranges. Maintain Customer Satisfaction levels to within or above defined range.
Job listings
Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office. Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites