Remote Customer service Jobs · Networking

As a Support Account Manager, you'll handle Federal customers under the Premium Support program, ensuring their success with technical support. You'll be their main contact, working remotely and reporting to the Premium Support Manager. Responsibilities include providing first, second, and third level support, troubleshooting, tracking requests, and organizing meetings with internal teams and customers. You'll need experience in L2 and L3 support and customer-facing consulting.

The Tier One Support Analyst Intern will participate as a member of our Dairy Tier 1 Support team, focused on assisting customers with their ongoing administrative and support needs. Additional special projects may also be identified for the intern to participate in. Candidate can expect to receive/improve understanding of key aspects related to the dairy supply chain and hands-on experience with Salesforce.com’s Support Cloud solution.