- Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
- Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
- Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.
Creatio is an AI CRM and workflow platform where people and AI agents work together. The company is headquartered in Boston, MA, with a global team serving thousands of customers in over 100 countries and was named to Inc.’s Best Workplaces list in 2025.