This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion.
As a Customer Value Manager at Coupa, you'll be the primary point of contact for customers, ensuring value realization and program success. You will coach customer teams, communicate updates, and provide a consistent point of contact for other Coupa functions. You will lead customer value metrics workshops, develop roadmaps, conduct reviews, prepare for renewals, and manage relationships, all while sharing best practices and supporting marketing campaigns.