Drive clarity and consistency across Global GTM teams by operationalizing onboarding and everboarding strategies.
Curate and maintain centralized knowledge resources in partnership with cross-functional teams.
Support ongoing training initiatives and manage internal communications to reduce noise and increase clarity.
Constructor is the next-generation platform for search and discovery in ecommerce, built to optimize metrics like revenue and profit. Founded in 2019 by Eli Finkelshteyn and Dan McCormick, it is a US-based company with a passionate team that values empathy, openness, and continuous improvement.
Coordinate between Product, Product Marketing, and Customer Education to translate roadmap updates into clear asset requirements.
Manage execution across multiple education channels, ensuring content is delivered on time and aligned with launch timelines.
Leverage AI tools to automate repetitive work, accelerate content production, and reduce manual overhead for the team.
AlphaSense provides market intelligence and search built on proven AI, trusted by over 6,000 enterprise customers. Founded in 2011, headquartered in New York City with over 2,000 employees globally and offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.
Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.
Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
Build adoption and value plans with customers to set a long-term vision for success and growth.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.
Own the AI-native account intelligence layer, reporting, and forecasting for a multi-brand CS organization.
Drive CS data integrity, tooling, and AI enablement across Rootstock, Kenandy, and Ascent.
Operate cross-functionally with Support, Sales, Product, and Finance to translate customer signals into action.
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.
Ensure compliance and program requirements for a specialized K-12 educational program in Indiana.
Serve as the subject matter expert, translating complex requirements into actionable guidance for teachers and staff.
Monitor program fidelity through data, audits, and risk identification, driving continuous improvements.
OpenEd is a technology company dedicated to providing customized, world-class education to every learner, serving over 100,000 students and growing rapidly. Their culture, with an eNPS of 76, emphasizes values like customer obsession, action, and feedback, fostering a supportive and collaborative environment.
Coordinate operational readiness activities across customer support impacting initiatives to ensure smooth implementation.
Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements.
Own recurring operational readiness motions and communications, maintain a centralized roadmap, and lead readiness planning for new launches.
Mercury is a fintech company that provides banking services through FDIC-insured partner banks. The company is scaling operations and values cross-functional collaboration and operational excellence.
Own the customer program end-to-end from onboarding through adoption, driving accountability across teams and ensuring nothing falls through the cracks.
Build strong customer relationships, deliver value, and provide proactive status updates without "checking on it".
Engage credibly with technical stakeholders on SRE, cloud, and security matters while coordinating complex multi-team deliverables.
Ciroos is a seed-stage AI startup that provides an AI SRE Teammate to empower SREs. They have raised $21M and are headquartered in Pleasanton, CA with teams in India, operating with a culture of speed and no bureaucracy.