Remote Customer service Jobs • Program Management

This Customer Success Manager role at GuidePoint Security involves serving as a primary advocate for Mid-Atlantic commercial customer relations and services engagements, coordinating with project management, and overseeing professional services engagements and programs.

In this role, you’ll be the primary point of contact for enterprise accounts—ensuring successful delivery of complex datasets, building trusted partnerships, and supporting customers from pilot to full production. You’ll work closely with the Head of Engagement Management and cross-functional teams to deliver value, shape customer outcomes, and identify opportunities for growth.