Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's.
Manage site stability, performance, reliability, and maintain uptime for production environments.
CentralReach provides autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. They are trusted by more than 200,000 users and is backed by Roper Technologies, Inc. (Nasdaq: ROP). Their culture is centered around impact, inclusion, and flexibility.
Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises with their values-driven organization and a culture of relentless performance. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Enabling faster incident response by improving monitoring coverage, alert accuracy, and root cause visibility
Helping teams shift from reactive to proactive operations by applying telemetry data and AI-driven insights
Empowering service owners with clear dashboards and actionable insights that guide performance improvements
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They envision making HSAs as widespread and popular as retirement accounts by 2030, valuing individuals more than their positions and passionate about connecting health and wealth for American families.