As the Manager, L&C Instructional Design, you will lead a team of instructional designers supporting both customer and internal education initiatives. Your team will develop learning experiences that span self-paced eLearning, instructor-led training (ILT), virtual instructor-led training (vILT), and enablement materials for employees. You will partner cross-functionally to support initiatives that help customers and internal stakeholders realize the full value of Smartsheet.
The Instructional Designer is responsible for designing and developing engaging learning experiences for employees across the organization, focusing on instructional design and Learning Management System (LMS) administration to support employee development, onboarding, compliance, and career growth initiatives, collaborating with stakeholders to ensure training content is effective, up-to-date, and aligned with business goals.
The Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on developing content that enables MaintainX users to develop core competencies through certifications and learning paths constructed from eLearning modules.