Manage a book of business, increase account retention, and resolve complex customer service problems.
Actively seek to grow IOA business by identifying and acting on sales opportunities.
Serve as a resource to the account team and Producers.
Insurance Office of America (IOA) provides property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom.
Responsible for the profitability, growth and retention of assigned book of business and assigned renewal underwriters.
Evaluate and process insurance renewals, demonstrate functional technical knowledge of underwriting concepts, practices, procedures and techniques to include coverage issues, product lines, relevant systems and competition in the marketplace.
Manage relationship with assigned producers to manage submission, quote and bind activity and deliver on service commitments established by the designated Service Level Agreement (SLA).
Berkley Human Services is devoted to meeting the needs of Human Services Organizations by offering property and casualty coverage designed for the unique operational aspects of social service organizations. They are a Berkley Company, and their insurance policies are written through Berkley affiliates, each of which is rated A+ by A.M. Best Company.