The Enterprise Application Support Engineer ensures the optimal performance, stability, and maintenance of enterprise applications, primarily focusing on Salesforce and eCommerce platforms, collaborating with cross-functional teams to troubleshoot issues and implement enhancements.

The Technical Account Manager (TAM) manages delivery on eCommerce and CMS accounts, partnering with the Development team to collect detailed business requirements and translate them for web development; a hybrid role as program/project manager, product owner, business analyst, and QA.