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As an Associate Technical Solutions Engineer II, you will be on the front line for the Support Engineering team. You will diagnose and resolve issues with our digital life insurance products. You will be the first line of support for complex issues, reviewing tickets, solving less complex problems, and escalating tickets needing Tier 2 and 3 support.

This exciting role on the Threat Data and Enablement team within Recorded Future’s widely regarded Insikt Group focuses on obtaining and managing unique threat intelligence to drive the world’s threat intelligence platform. You will manage Insikt’s custom infrastructure, contribute to existing and new projects, provide monitoring and performance metrics, and enable Insikt teams by delivering technical infrastructure and workflows that increase analyst efficiencies.