Act as a strategic liaison between business stakeholders and technical teams, leveraging your deep understanding of both business operations and the ServiceNow platform. You'll be instrumental in driving impactful solutions that optimize and automate business processes. Provide advanced technical solutions to streamline and optimize business processes utilizing the ServiceNow platform.

You’ll lead a senior team focused on IT support tooling, automation, and data. In this role, you’ll oversee Jira Service Management, Moveworks, and AI-assisted support systems that power our Tier 1 and Tier 2 teams and enhance end-user experience. You’ll drive strategic tooling improvements, enable efficient operations, and ensure that our support platforms scale with the company.