Customer Care and Billing Architect will be responsible for re-architecting and redesigning multiple layers of the middleware to support performance tuning and mitigate chronic issues impacting customer facing digital channels. The focus will be on identifying failure, remediation, and refactoring to simplify, modernize, and optimize the middleware. A deep understanding of CC&B Product experience and utility process functional knowledge is required.

Lead a team of Technical Consultants and Data Integration Specialists responsible for implementing Cority SaaS solution to our global customer base. Guide the delivery of technical services adhering to best Cority practices. Oversee resource management for direct reports, project delivery and operational success metrics. Cultivate and maintain a strong team culture where team members feel valued, engaged, and have clear career growth paths including continual learning plans.

Communicate with customers and internal teams to explain products and implementation schedules. Review technical requirements, schedules, and customer interactions. Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs.

Designs, develops, modifies, and maintains advanced technical solutions within the Oracle EBS R12.x environment and its underlying database. Creates and customizes RICEFW and CEMLI objects using Oracle Apps Forms, Oracle Developer 2000, PL/SQL, Java, OAF, Workflow Builder, and XML Publisher. Implements and supports data and application integrations using various methods including Open Interface tables, APIs, EAI tools, BPEL, AQ, EDI, REST API, SOAP, and SOA.

Join Engine as a Supply Product Support Analyst, ensuring accurate and reliable inventory across lodging, air, and car rentals. This role involves technical troubleshooting, strategic thinking, and process building to solve API issues and drive system reliability. You will triage issues, support API connections, resolve pricing discrepancies, and build documentation to enhance supplier performance and member experience.