Provide industry best practices and serve as a trusted client advisor. Drive requirement gathering and serve as the Salesforce platform expert. Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals. Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge.
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The Solution Architect, Platform is a functional and technical expert consulting with customers on implementing a ServiceNow Workflow’s Solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving customer challenges, providing support, and advocating for customer needs within ServiceNow.