The Expert Solution Delivery Architect will be engaged on the transition from client’s in-house IT into Ensono’s support. Will participate in Knowledge Transfer with clients and assist in documentation creation. Upgrading or applying maintenance to z/OS and ISV products during migration will be required.
The Senior Mainframe Systems Programmer provides support for projects requiring the installation, testing, and implementation of new z/OS operating systems and other ‘system’ software. Responsibilities include maintenance and debugging of systems software and coordination with other technical teams. The role involves research and evaluation of new software and hardware products, assisting team members with technical questions, and monitoring/tuning systems software.
Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe DB2 systems. Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to DB2 and related OEM software products. Provide primary upgrade support for DB2 and products related to DB2, following procedures for installing OEM software products efficiently and according to best practices and Ensono standards.
Write, modify, and schedule batch jobs. Perform joblog analysis and troubleshooting. Coordinate updates with relevant departments. Prepare, install, and test new updates. Manage datasets. Participate in operational testing. Provide 2nd/3rd level technical support for related applications. Handle ticket administration and documentation based on ITIL. Solve complex problems through root cause analysis. Enforce processes and manage incidents, problems, changes, and requests. Actively participate in daily/weekly client meetings and on-call duties.