Oversee quality assurance and evaluate performance of Hotline Counselors, providing administrative supervision and guidance to optimize service delivery for pregnant and postpartum individuals.
Deliver direct telephonic, text, and web chat support to clients, performing rapid assessment of complex perinatal health situations and formulating intervention strategies.
Manage operational schedule, conduct performance evaluations, and lead workforce management activities for a team of 20-25 counselors in a 24/7 remote environment.
Postpartum Support International (PSI) is a non-profit organization dedicated to promoting awareness, prevention, and treatment of mental health issues related to childbearing. The organization has a passionate team of staff and volunteers committed to supporting families and improving outcomes for pregnant and postpartum individuals.
Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise, serving more than 75,000 customers worldwide and touching over 160 million lives across 200 countries.