Remote Operations management Jobs • EMR

The Patient Experience Supervisor will report to the Revenue Cycle Director of Patient experience and be a member of Ivy’s leadership team. This position recruits, hires, trains, and develops customer service agents and manages and allocates resources effectively. The Supervisor also addresses patient complaints and ensures satisfactory resolution.

This is a remote leadership role where you’ll be trusted to build, lead, and optimize the teams making sure patients actually get the care they need. You’ll oversee the front line of patient experience and directly manage Care Navigators and Member Enrollment Specialists, being part of a company backed by major players, expanding fast into multiple states.