Take end-to-end accountability for customer service delivery in the international automotive market. Manage service quality, optimize portfolios, and collaborate with top management to drive success. Manage service delivery using ITIL frameworks and build/maintain strong client relationships. Lead cross-functional teams, coordinate multiple projects, and drive continuous improvement and cost management.
Job listings
$150,000–$190,000
USD/year
Lead the global Run Service organization responsible for the operations, support, and governance of elluminate Clinical Data Cloud® platform services delivered to clients. This role ensures highly availability, reliability, and performance of the elluminate® platform across multiple client instances, while establishing a culture of proactive service management, continuous improvement, and customer-centric excellence.