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Technical Support & Troubleshooting:
- Resolve cellular connectivity issues for company-issued devices
- Support mobile device management (MDM) policies and Google Device Policy implementation
- Troubleshoot Okta MFA setup and authentication issues on mobile devices
Device Management & Support:
- Process mobile device replacement requests through ServiceNow
- Support Nielsen work profile setup on Apple and Android devices
- Manage cellular service provisioning and carrier coordination
Customer Service & Documentation:
- Provide tier 1 and tier 2 support via SNow, EMail, Chat, and Phone
- Document troubleshooting procedures and knowledge base articles
- Escalate complex cellular network issues to appropriate teams
Nielsen
Nielsen provides powerful insights that drive client decisions and deliver extraordinary results. They are a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.