Respond to technical support requests and resolve issues on first contact
Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle
Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.
Own day-to-day IT support for employees across time zones.
Administer and improve identity and access workflows in Okta.
Partner with Security, Engineering, and Operations.
LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.
Perform password resets, assist with MFA/2FA setup, resolve account lockouts.
Monitor IT support email and Slack channels, acknowledge and categorize incoming requests.
Resolve login and access issues, perform browser troubleshooting, provide basic VPN connectivity support.
Aventus creates brand ambassadors who act as a seamless extension of our clients’ businesses. They are a CX boutique based in Charleston, SC, known for southern charm and world-class hospitality.
Serve as first point of contact for healthcare staff submitting support tickets via phone, email, or chat.
Troubleshoot and resolve Tier 1 issues including login/authentication problems, account setup, audio quality, template usage, and general platform navigation.
Document common issues, troubleshooting steps, and resolutions in the team knowledge base.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, they're experiencing explosive growth across both commercial health systems and federal healthcare.
Design, operate, and continuously improve our end-user technology environment at scale.
Maintain our ITSM Cloud space, identity, endpoint management and manage platforms such as Google Workspace and Slack.
Collaborate with IT leadership on standards, automation, and platforms to build a fantastic IT Operational department.
Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide. They are underpinned by over 300 engineers and scientists working across Africa, Europe, the UK and the US.
Provide technical support for internal users across Mac and PC environments.
Manage and troubleshoot MDM systems and device configurations.
Support the engineering team in identifying and resolving software-related user issues.
Software Mind is a team of engineers focused on ramping up top-notch company projects, aiming to always be one step ahead. They are a multicultural company in constant growth with an excellent work environment.
Own day-to-day operational support: devices, SaaS admin, access management, and troubleshooting across a globally distributed team
Build and maintain automation for access provisioning, onboarding, offboarding, and common support workflows
Contribute to IaC using Terraform or similar tooling for SaaS configuration management
Buildkite's mission is to unblock every developer on the planet. Their CI/CD platform is the infrastructure that teams at Uber, OpenAI, Shopify, Airbnb, and Canva rely on to ship software at scale. Buildkite has been remote-first since 2013 with a small team, high standards, and real ownership.
Serve as the initial point of contact for hardware, software, and access requests.
Build and maintain automations and AI workflows to streamline provisioning and operational work.
Execute end-to-end onboarding and offboarding workflows in partnership with the People team.
Underdog aims to make sports more fun by building the best products for sports fans. They are a fast-growing sports company valued at $1.3B with a culture that values high performance and dedication.
Research, diagnose, and resolve customer issues with Product, DevOps, and engineering teams.
Validate customer-specific fixes and releases with the quality assurance team.
Analyze customer feedback for product issues and bugs, creating JIRAs for the engineering team.
Zimperium provides mobile threat defense solutions. They cater to enterprises and governments globally, protecting them against mobile cyberattacks. I am unable to ascertain the company's size and culture from the provided text.
Own of the SDK integration process by creating solid documentation and guiding developers.
Serve as a technical advisor to clients, aiding in their understanding and utilization of our platform’s capabilities.
Reduce the number of the reoccurring issues, problems and bottlenecks related to integration and technical onboarding.
AppSamurai's Storyly is the first mobile SDK that democratizes the story format on mobile apps. They are a VC backed TechStars company with teams in Turkey, the UK, the US, Brazil, and beyond, recognized by publications including VentureBeat, WIRED, and MMA.
Handling incoming customer communications via multiple channels.
Setting up and troubleshooting WAN/LAN/Cloud technologies.
Remote troubleshooting and resolution of support tickets.
Honest Networks provides high-quality and affordable internet service. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that focuses on gigabit internet service at transparent and affordable prices, while providing exceptional customer service.
Provide white glove support to employees, executives, and VIPs.
Manage complex Level 2/3 issues and coordinate with Level 1 MSP to ensure timely resolution.
Support OS upgrades, device refreshes, offsite deployments, and other strategic initiatives.
Immunovant is a clinical-stage immunology company dedicated to enabling normal lives for people with autoimmune diseases. As a trailblazer in anti-FcRn technology, we are developing innovative, targeted therapies to meet the complex and variable needs of people with autoimmune diseases.
Support pre-sales technical discovery calls and site assessments.
Troubleshoot AV signal flow, networking, and device configuration issues.
Contribute to deployment playbooks and installation documentation.
EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Own post sale technical quality and proactive support quality, triaging requests, reports, issues, bugs and help turn into actionable fixes.
Test new SDK releases before they ship, keeping Customer Success teams ahead of issues before they escalate.
Architect the best workflows, build customer support automations, and own the documentation.
AppSamurai developed Storyly, a content experience platform for mobile commerce with GenAI capabilities. Trusted by 400+ brands in 40+ countries, Storyly enables smart, goal-driven, and personalized content flows within apps and websites.
Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
Drive continuous improvement initiatives, including automation of service desk workflows.
Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.
Provide first level desktop technical IT support for all users.
Offer face-to-face on-site and remote support to users.
Guide users in effectively utilizing end-user devices and technologies.
Z is one of New Zealand’s largest transport energy companies, committed to delivering safe, secure, and reliable transport energy. They are part of the Ampol Group, with a focus on achieving extraordinary outcomes by setting the appropriate context for their people.