Principal Product Manager, Action Fabric

Role Overview:

• Own the product strategy and execution for Action Fabric, a headless access layer for agentic AI.
• Work at the intersection of platform architecture, consumption economics, and frontier AI integration.

Key Responsibilities:

• Define how customers invoke the ServiceNow platform through their preferred tools.
• Design pricing models aligned with agentic consumption patterns like tokens and requests.
• Partner with platform and enterprise teams to deliver a cohesive headless customer experience.

Impact Metrics:

• Top-line capability growth (tokens/requests consumed).
• Telemetry and instrumentation delivery.
• Cross-disciplinary collaboration and industry partnerships.

Qualifications:

• 8-10+ years of product management experience with platform or integration products.
• Deep experience with consumption-based pricing and technical fluency in agentic AI.
• Comfort with ambiguity and ability to make directional calls with incomplete data.