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Abot the Opportunity:
- We are seeking a customer-obsessed problem solver with strong communication skills.
- Support clients through loan forgiveness, tuition assistance, and repayment programs.
Jb Details:
- Fully remote, full-time.
- Reports to Customer Success Manager.
What Does a CSR at PeopleJoy Do?:
- Respond to client inquiries via phone, email, chat, SMS, and ticketing systems.
- Resolve non-technical issues using approved workflows and scripts.
- Accurately document all interactions in the CRM.
PeopleJoy
PeopleJoy provides managed education benefits software for employers committed to their people and purpose. Their culture emphasizes customer-first, accountability, and continuous improvement, with a diverse team united by a shared drive to help others.