VIP Player Services Lead - Tiki Solitaire TriPeaks

What You’ll Do:

• Own and evolve the Tiki Solitaire TriPeaks VIP program, building personalized experiences, communications, events, and engagement strategies that strengthen player relationships and retention.
• Manage relationships with high-value players across appropriate channels, using player behavior, feedback, and sentiment to identify needs and improve the overall player journey.
• Partner with the Player Services Manager to improve the quality, consistency, and effectiveness of player support, including workflows, policies, macros, knowledge resources, and escalation practices.

What We’re Looking For:

• Demonstrated experience managing VIP, retention, player services, community, customer experience, or comparable relationship programs.
• Ability to use behavioral data, service trends, and qualitative feedback to identify issues, recommend improvements, and measure outcomes.
• Experience collaborating across Product, Engineering, QA, Operations, Marketing, or Live Operations to resolve customer-facing issues and improve experiences.

About Scopely:

• Scopely is a leading video game company that creates, develops, publishes, and live-operates a diversified portfolio of games across mobile, web, PC, and console.
• Committed to creating a diverse, supportive work environment where everyone is treated with respect and equal opportunities are provided.