Customer Experience Representative

Clinical & Consultative Responsibilities:

• Conduct phone consultations with prospective patients considering virtual care services
• Evaluate patient needs to determine clinical appropriateness for Kins services
• Provide clinical insight and support to the intake team by addressing patient-specific questions

Patient Experience & Coordination:

• Guide qualified leads through the intake process, converting them into active patients
• Verify insurance coverage, obtain benefit details, and communicate expected costs
• Ensure a seamless, supportive onboarding experience that builds patient trust and engagement

Requirements:

• Licensed Physical Therapist Assistant (PTA) preferred
• Experience in telehealth, patient intake, healthcare coordination, or customer-facing roles preferred
• Working knowledge of insurance verification benefits, and prior authorizations