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Key Responsibilities:
- Handle outbound calls, emails, and other communications to check on customer satisfaction and address concerns.
- Provide information on product updates and resources for diabetes management.
- Address issues promptly, collaborate with teams, and identify upsell/cross-sell opportunities.
Required Skills and Experience:
- Associate degree or 4+ years in customer service, healthcare, pharmacy, or relevant field.
- Strong problem-solving, communication, and interpersonal skills with empathy and active listening.
- Knowledge of diabetes management is a plus; proficiency in Microsoft Office is required.
Compensation and Benefits:
- Hourly pay range: $26.33 - $39.49 for U.S.-based positions.
- Comprehensive benefits include medical, dental, vision, 401(k) with company match, and paid time off.
- May also be eligible for incentive compensation.
About Insulet:
- Innovative medical device company focused on simplifying life for people with diabetes.
- Global pioneer in tubeless insulin delivery with the Omnipod product platform.
- Supportive culture that values innovation, collaboration, and work-life balance.
Insulet Corporation
Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. With a focus on customer-centric innovation, Insulet employs a highly motivated team driven by shared values and a passion for improving health outcomes.