Claims Phone Representative

Responsibilities:

• Answer incoming calls and direct callers to the appropriate team member or document information in claim files.
• Provide professional customer service and manage conflict during difficult situations.
• Complete outbound calls to report claims to insurance carriers.

Qualifications:

• Must reside in Tennessee and have at least one year of continuous employment with the same company.
• Previous call center experience preferred; basic Microsoft Office skills required.
• Must have a permanent residence with reliable high-speed internet and be available for the scheduled training and shifts.

Compensation and Benefits:

• Pay rate of $15.09 per hour with paid virtual training and full-time benefits including medical, dental, and vision.
• 401(k) with up to 4% company match plus profit sharing, paid time off, and employee discounts.